Delete your account and data.

Request deletion by email

You do not need to sign in or reinstall the app. Email us from the address on your account if you can. If you no longer have access to it, tell us the account email so we can help verify your identity. Never send your password or payment card details.

Email a deletion request

Or write to hello@parkwelly.com with the subject Account and data deletion. Say whether you want to delete your account and its associated data, or just specific data while keeping your account.

We will check that the request belongs to you, review the linked records and explain any information we need to retain and why.

We normally respond within one month. If identity checks or a permitted extension are needed, we will explain.

Delete from your account

In the app, open Account, then Delete account. On the website, open your account details and find Delete your account. Enter your password and confirm.

Automatic deletion is blocked while you have open booking requests, accepted or active bookings, or bookings with unresolved payments. Cancel or end those bookings first, or email us for help. You can still send a deletion request while we resolve them.

What happens to your data

The account deletion action removes the name, email address and phone number from your account profile, disables your login, signs you out and pauses your available listings.

It does not automatically erase every linked record. Booking and payment history, messages, listing details and other records may still contain personal data. We review associated data for deletion and retain information only where needed for outstanding payments, disputes, fraud prevention or legal obligations. Our privacy policy explains retention and your rights.