The rules, plainly
What happens when a booking is cancelled, in the same words the system uses.
Cancel any time before the day your booking starts and the full payment goes back to your card automatically, usually within 5 to 10 working days. From the start day onwards the booking runs and is not refunded.
Cancel whenever you like. The space stays yours to the end of the period you have already paid for, and you are never charged again after you cancel. Passes billed quarterly, half-yearly or yearly run to the end of the paid term.
Hosts must give notice: the space is yours to the end of your paid period, and our team starts finding you a replacement nearby straight away.
Days run on London time. Payments made by bank transfer are refunded by our team within one working day rather than instantly. Requests and unpaid bookings can be withdrawn at any time; nothing has been charged, so there is nothing to refund.
If something has gone wrong that these rules do not cover, contact support from your dashboard and a human will sort it out.
